Before touching a claim, we map your current state — payer mix, PMS configuration, clearinghouse setup, denial patterns, AR aging buckets, and the operational baselines we'll measure improvement against. This is where the partnership's success criteria get defined, in your language and against your numbers.
A dedicated team is assembled and trained on your specific payer mix, the codes your engagement covers, and your existing systems. Training is on your data, not on generic case studies. By the end of this stage, the team is ready to handle live volume — trained on your engagement before the first claim.
Live work begins in phased volume, starting with a controlled subset of claims and scaling up as quality metrics confirm readiness. Pre-submission scrubbing, denial workflows, posting cadence, and AR follow-up rhythms are all calibrated to your operational baselines during this phase.
Full operational rhythm: daily AR work, same-day posting reconciliation, root-cause denial investigation, weekly performance check-ins, and monthly outcomes review against the defined success criteria.
Before DSI touches a claim, we map your current state — payer mix, PMS configuration, clearinghouse setup, denial patterns, AR aging buckets, and the operational baselines we'll measure improvement against. This is where the partnership's success criteria get defined, in your language and against your numbers.
We recruit and train a dedicated team against your specialty, payer mix, and systems — with QA leads embedded from the start. Training runs against your actual workflows, not generic RCM modules.
Live operations ramp in phases — claims volume, AR work, and denial management scale with quality gates at each step. We don't flip a switch; we prove the workflow holds before adding volume.
Steady-state operations run against the rhythm — daily AR, weekly working sessions, monthly outcomes review — with the same dedicated team compounding knowledge year over year.
not a feature.
Every client engagement runs under HIPAA-compliant infrastructure and ISO/IEC 27001:2022 certification. Compliance items aren't opt-in features — they're operational standards. We treat your data the way we'd treat our own, because in offshore RCM, trust isn't something you claim, it's something you operationalize.
with BAA readiness for every engagement
with operational controls that match certification requirements
for security, access, and incident response
data handling aligned with California privacy requirements
